Joined: 17 Feb 19
26 Feb 22 2:56 pm
I guess without a response from customer support managers you won't be able to get an access to pathway to passive. Everything because when you buy a product you as a rule get an immediate access to your account, whether existing one or you have to create the very new one.
If I were you I would apply to customer support once and try to find the way our via the help from these managers. Of course, they might respond you for so long, but just annoy them. It's a serious problem which requires immediate reaction from client support managers. You can also read the FAQ section in case of this program offers it.